We always strive to provide Zaycon families with the highest level of quality and service. To complement our services, we provide a 30-day refund policy to cover any issues that may arise with your purchased product(s).
If you choose to cancel your order within two weeks of your pickup date or if you miss your pickup, a 10% processing/restocking fee will be applied to your order. The processing/restocking fee is waived for refunds applied to your Zaycon Fresh credit account.
If you miss your pickup please call us immediately to discuss your options. Refunds are not automatic.
You have up to 6 months after a missed pickup to claim a credit card refund.
After 6 months of missing a pickup, you may claim (non-transferable) Zaycon Fresh account credit.
Cancelled or Rescheduled Events
In the unlikely occurrence that one of our sales events is cancelled or your order is no longer available, we will issue a full refund to your original form of payment or to your Zaycon Fresh credit account, whichever you prefer.
Occasionally the time and/or location of an event is changed due to unforeseen circumstances. We will notify you at the earliest possible time to facilitate your order pickup. Should we reschedule an event more than 24 hours after the originally scheduled time, or should an event be relocated more than 20 miles from the original location, you will have the option of cancelling your order for a full refund or receiving Zaycon Fresh account credit.